Telephone Operator Job Description Template

The Telephone Operator is a crucial role within an organization, responsible for managing and directing incoming and outgoing calls. Their primary duties include answering calls, transferring calls to relevant departments, and providing assistance to customers in a professional and courteous manner. This job description template outlines the skills, qualifications, and responsibilities required for the position of a Telephone Operator.

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Job Description

As a Telephone Operator, you will be responsible for answering incoming calls and providing information to callers as well as routing calls to appropriate personnel or departments. You will be expected to handle calls professionally and provide excellent customer service to all callers.


  • Answer incoming calls in a courteous and professional manner
  • Provide information to callers regarding the company or organization
  • Route calls to appropriate personnel or departments
  • Screen calls and take messages as needed
  • Process calls efficiently and accurately
  • Maintain knowledge of company policies and procedures
  • Assist with other administrative duties as needed


  • Excellent communication skills, both verbal and written
  • Ability to handle a high volume of calls
  • Basic computer skills
  • Ability to work in a team environment
  • Excellent customer service skills
  • Ability to maintain a positive attitude in a fast-paced environment
  • Punctual and reliable

If you feel you meet the qualifications for this position, please submit your resume for consideration. We look forward to hearing from you!


Creating a job posting for a telephone operator requires careful consideration of the skills, experience, and qualifications needed for the role. This guide will provide you with step-by-step instructions on how to create an effective Telephone Operator job posting that will attract talented and qualified candidates.

Job Title and Summary

The first step in creating a great job posting is to choose a descriptive job title that accurately reflects the duties and responsibilities of the position. In the case of a Telephone Operator job, the job title should be straightforward and easy to understand. A title such as "Telephone Operator" or "Switchboard Operator" will suffice.

The job summary should be a brief overview of the job function. It should outline the key tasks that the Telephone Operator will be responsible for. This is your opportunity to present a clear job description that potential candidates can easily understand.


Make a list of the key responsibilities required for the Telephone Operator job. In this section, it is important to be concise and clear. Use bullet points to create a list that is easy to read and understand. Some of the typical responsibilities of a Telephone Operator include:

  • Answer and direct incoming phone calls
  • Provide information to callers and assist with their queries
  • Operate the switchboard and other telephone equipment
  • Maintain accurate records of calls and activities
  • Qualifications and Skills

    In this section, list the essential qualifications and skills needed to perform the job. Some common skills and qualifications to look for in a Telephone Operator include:

  • Strong verbal and written communication skills
  • Excellent time management and organizational skills
  • Customer service experience
  • Computer skills including Microsoft Office and telephone operating systems
  • High school diploma or equivalent
  • Salary and Benefits

    It is important to include information about salary and benefits in the job posting. This helps to attract qualified candidates who are looking for competitive compensation and benefits packages. This information should be outlined clearly and accurately in the job posting. If your organization offers other perks such as flexible working hours or opportunities for advancement, be sure to mention them too!


    Creating a great job posting for a Telephone Operator is all about being clear, concise, and informative. Ensure that you include all relevant information about the role, qualifications, and remuneration. You want to attract the best talent for the position, so invest the time and effort into creating an effective job posting that will appeal to the right candidates.

    Frequently Asked Questions on Creating Telephone Operator Job Posting

    What should be included in a Telephone Operator job posting?

    A Telephone Operator job posting should include the job title and location, job description, duties, qualifications and requirements, salary and benefits, and any necessary contact information.

    What should be highlighted in a Telephone Operator job posting?

    A Telephone Operator job posting should highlight specific qualifications and requirements, such as communication and customer service skills, and experience with phone systems and software. It should also highlight any unique or specialized duties, such as bilingualism or handling emergency calls.

    How do I write an effective job description for a Telephone Operator?

    To write an effective job description for a Telephone Operator, focus on the specific duties and requirements of the role. Use clear and concise language, and include any necessary technical terms or jargon. Emphasize the importance of customer service and communication skills, and highlight any experience with phone systems or software.

    What qualifications and skills should I look for in a Telephone Operator?

    Qualifications and skills to look for in a Telephone Operator include excellent communication and customer service skills, proficiency with phone systems and software, ability to multitask and prioritize, attention to detail, and a calm and professional demeanor.

    How can I ensure that my Telephone Operator job posting stands out?

    To ensure that your job posting stands out, use language that is engaging and compelling. Highlight any unique or specialized duties, and emphasize the importance of customer service and communication skills. Use attention-grabbing formatting, such as bold text or bullet points, to draw attention to key qualifications and requirements.

    How important are salary and benefits in a Telephone Operator job posting?

    Salary and benefits are important considerations for any job posting, including a Telephone Operator. Be sure to include information about compensation and benefits in your posting, as it will be a key factor in attracting qualified candidates.

    How can I attract a diverse range of candidates for my Telephone Operator position?

    To attract diverse candidates for your Telephone Operator position, ensure that your job posting and hiring process are inclusive and free of bias. Use language that is welcoming and inclusive, and emphasize diversity and inclusion as values of your company. Look beyond traditional recruitment channels, and consider partnering with community organizations or posting on job boards that cater to diverse job seekers.

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