Toll Collector Job Description Template

The Toll Collector job is responsible for collecting fees from drivers who use toll roads and bridges. This job requires excellent communication skills, attention to detail, and the ability to handle cash transactions accurately. Toll collectors work in booths, handling payments, making change, issuing receipts, and communicating with drivers. Our Toll Collector job description template outlines the duties and qualifications needed to perform this important role effectively.

856 people used this job description template, 80 people have rated it.

Toll Collector Job Description

A toll collector is responsible for collecting fees from vehicles passing through toll booths or toll gates. They maintain communication with customers and ensure that fees are collected accurately and efficiently to minimize wait times for customers.


  • Collect toll fees from vehicles passing through toll booths or toll gates
  • Communicate with customers and provide necessary information
  • Ensure accurate collection of fees and provide receipts to customers
  • Direct traffic flow to ensure safety and efficiency of toll collection process
  • Perform routine maintenance tasks on toll collection equipment
  • Maintain accurate records of fees collected and reconcile cash and credit card transactions
  • Report any equipment malfunctions or issues to management


  • High school diploma or equivalent
  • Excellent communication and customer service skills
  • Basic math skills to accurately calculate toll fees
  • Ability to work in a fast-paced environment and handle high volumes of traffic
  • Experience using cash registers and handling cash transactions preferred
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Must be able to stand for long periods of time and work in various weather conditions


When you run a toll collection company, the quality of the employees on the front line directly affects your bottom line. If you're looking to hire a toll collector, it's important to write a job posting that is detailed, informative and enticing. Here's how to create a toll collector job posting that will attract the right people to your business.

Job Title and Summary

The first thing to consider when creating your toll collector job posting is the job title. It's important that the job title accurately reflects the duties of the position and is easy to understand. A clear title also helps potential candidates find your job posting when searching online.

Next, you need to create a job summary that briefly describes the position. This summary should include the most important tasks, skills, and requirements for the job. Make sure to keep it concise, but also highlight the benefits of the job and your company.


The majority of your job posting should be dedicated to describing the toll collector's specific responsibilities. List these responsibilities as bullet points to make them easy to read and understand. Be specific about what the toll collector will be doing on a daily basis, such as:

  • Collecting cash payments and making change
  • Issuing toll tickets
  • Providing excellent customer service
  • Maintaining accurate financial records
  • Performing routine maintenance on toll collection equipment
  • Requirements and Qualifications

    If you want to attract the best candidates, you need to clearly outline the required skills and qualifications for the job. These may include:

  • Excellent interpersonal skills and a friendly demeanor
  • Ability to handle cash and make change accurately
  • Strong attention to detail
  • Ability to multitask and work in a fast-paced environment
  • High school diploma or equivalent
  • You may also want to include any preferred qualifications or experience, such as previous customer service experience or experience with cash handling.

    Salary and Benefits

    Your job posting should also include information about the pay and benefits that come with the job. This can help attract top-notch candidates and give them a better idea of what they can expect if they work for your company.

  • Hourly pay or salary range
  • Health insurance benefits
  • Retirement benefits
  • Paid vacation time
  • Employee discounts
  • Conclusion

    Your toll collector job posting is an important tool for attracting the right candidates to your business. By creating a detailed and informative posting, you can find the best employees for your company and ensure your customers receive the best service possible.


    Creating a job posting for a Toll Collector position can be a challenging task. To help you with this process, we have compiled a list of frequently asked questions to guide you through the process.

    What qualifications should I include in my Toll Collector job posting?

    When creating a Toll Collector job posting, it's important to outline the qualifications of a qualified candidate. Some qualifications you can include in your job posting are:

  • High School Diploma or equivalent
  • At least one year of customer service experience
  • Ability to work flexible schedules, including weekends and holidays
  • Strong communication skills, both written and verbal
  • Basic math skills
  • Experience handling cash transactions
  • What responsibilities should I include in my Toll Collector job posting?

    Toll Collector job postings typically include a list of duties that are aligned with the position. Some responsibilities you can include in your job posting are:

  • Collect fares from customers using cash, credit cards or toll tags
  • Provide excellent customer service to customers
  • Keep an accurate record of transactions and maintain inventories of currency, coins, and tickets
  • Perform routine maintenance and cleaning of the toll booth and surrounding areas
  • Make sure traffic flows smoothly through the toll booth
  • What soft skills should I include in my Toll Collector job posting?

    Soft skills are just as important as technical qualifications and responsibilities in a Toll Collector's job. Some soft skills you can include in your job posting are:

  • Effective communication skills
  • Calm under pressure and the ability to work in a fast-paced environment
  • Strong attention to detail
  • Ability to work independently and as part of a team
  • Professional demeanor and appearance
  • How can I differentiate my Toll Collector job postings from others?

    To differentiate your job posting, try including perks or benefits that may appeal to prospective candidates. Some examples of benefits you can include are:

  • Health insurance
  • Retirement plans
  • Flexible working hours
  • Paid time off
  • Incentive programs
  • What are some common mistakes I should avoid when creating a Toll Collector job posting?

    Here are some common mistakes that you should avoid when creating a Toll Collector Job Posting:

  • Not including the salary range
  • Using too much jargon or technical terms in the job description
  • Requiring too many qualifications or overly strict requirements
  • Not highlighting the perks or benefits of the job
  • Using gender-biased language or failing to include diverse qualifications
  • Conclusion

    Creating a Toll Collector job posting requires careful attention to the qualifications, responsibilities, and soft skills needed for the position. By incorporating these frequently asked questions into your posting, you can create a compelling and accurate job description that attracts the best candidates.

    Get Started

    Start saving time and money on recruiting

    Start today for free to discover how we can help you hire the best talents.

    Get started Get Started!
    This site uses cookies to make it work properly, help us to understand how it’s used and to display content that is more relevant to you. For more information, see our Privacy Policy