Universal Banker Job Description Template

The Universal Banker job description template is designed to help employers find the right candidate for this versatile banking position. A Universal Banker is responsible for a range of duties such as opening accounts, processing loans, and conducting financial transactions with customers. This template outlines the necessary skills, experience, and qualifications needed for a successful Universal Banker, allowing businesses to attract and select the best candidates for the role.

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About the Position

A Universal Banker is responsible for providing excellent customer service by handling a variety of financial transactions, including deposits, withdrawals, loan payments, and more. This position combines the roles of both teller and personal banker, requiring the candidate to be knowledgeable about all aspects of banking products and services.

Main Responsibilities

  • Assist customers with transactions, including deposits, withdrawals, and loan payments
  • Provide information about a variety of financial products and services, including checking accounts, savings accounts, loans, and credit cards
  • Open and close accounts, including checking, savings, and certificate of deposit accounts
  • Resolve customer complaints and issues in a timely and professional manner
  • Assist with various administrative tasks, such as filing and data entry

Skills and Qualifications

  • High school diploma or equivalent
  • 1-2 years of experience in customer service, sales, or banking
  • Strong communication and interpersonal skills
  • Basic math and computer skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Work Environment

A Universal Banker typically works in a retail banking branch, interacting with customers throughout the day. The candidate may work weekends and evenings, depending on the needs of the branch. The position requires standing for long periods of time and may involve some lifting, bending, and reaching.


A Universal Banker is a professional who works for financial institutions such as banks or credit unions. This job is an all-rounder position where the candidate is expected to handle multiple roles, including customer service, teller operations, and loan processing. As the name signifies, Universal Bankers are skilled in a variety of financial services to offer their clients a holistic banking experience. Finding the right candidate for this position can be challenging, but writing an excellent Universal Banker job posting can help attract top talent.

Job Description

The beginning of your Universal Banker job posting should include a clear and concise description of the job's responsibilities. This role is relatively new, so candidates may not fully understand the requirements or necessary skills. Include essential banking concepts and list the description of the duties you expect the new hire to do. However, keep it voluminous to ensure that the job posting is easy to read and understand. Some of the necessary job responsibilities of a Universal Banker include managing customer accounts, communicating with clients regarding their financial needs, processing loan applications, and helping with business development.


The next step is listing the qualifications or requirements for the position. A candidate needs to have specific education, work experience, and key skills to be eligible for this position. As Universal Bankers have to perform different tasks, they need to have a wide range of knowledge and have excellent communication and problem-solving skills. Listing the basic degree and experience requirements can help eliminate the candidates that don't meet the criteria. You can also add additional certification that is necessary for the job, making a candidate who is a CFP® would be an added bonus.

Skills and Abilities

A Universal Banker job posting should also list the experience and skill sets a candidate needs to possess for this job. A successful Universal Banker must have a combination of both hard and soft skills. The hard skills are required to perform some of the job functions, which include proficiency in Microsoft Office, sales, and cross-selling techniques. Soft skills such as communication, personable, conflict resolution, and adaptability are also integral to the job. Listing the necessary skills you are looking for can help attract the right candidates and also help in the interview process.

Working Conditions and Schedule

Make sure to include the working conditions and schedule in your Universal Banker job posting. The ideal candidates need to know what to expect before applying for the position. Some banks have extended hours, including weekends and holidays, so make sure to list the schedule or work hours for the applicants. Additionally, this position requires the employee to be on their feet for long hours, so make sure to list as an essential job element.


Writing a Universal Banker job posting follows the standard format for any job posting. Highlighting key skills, qualifications, job responsibilities, working schedule, and conditions will help attract the right candidates who possess the necessary education, skills, and requirements. An excellent job posting can distinguish your bank from others, providing a comprehensive feel of all bank operations. An ideal candidate will not only possess high education and experience, but also excellent communication and interpersonal skills. So, find the right candidate with a satisfying job description and attract them to work with your financial Institution.

Frequently Asked Questions on Creating Universal Banker Job Posting

Creating a job posting for a Universal Banker requires attention to details to ensure that you attract the best candidates for the position. To help guide you, we have compiled some frequently asked questions that can assist in creating an effective job posting:

What are the key components of a Universal Banker job posting?

  • A job title

  • An overview of the position

  • A list of job responsibilities

  • A list of qualifications and skills needed for the job

  • Information on the compensation and benefits being offered

  • Instructions on how to apply for the job

  • What should you include in the job overview?

    The job overview should be a brief description of the job’s main purpose and what it involves.

    What responsibilities should you include in the job listing?

    The responsibilities should cover key areas of the job such as customer service, sales, and the ability to perform administrative tasks. It is also good to include key sales and service goals the Universal Banker will have to meet to succeed.

    What qualifications and skills should you list?

    You should list the essential qualifications for the job, such as education, certifications or licenses. Additionally, you should include any necessary skills or experience relevant to the position, such as experience working in a bank or knowledge of financial products.

    What information should you provide about compensation and benefits?

    You should include information on the salary range for the position and any additional benefits like healthcare or retirement plans. This will give job seekers a better understanding of the financial commitment the position requires.

    What instructions should you provide for how to apply?

    You should provide clear instructions on how a job seeker should apply. This should include how to submit their resume or application and any other required materials like cover letters, writing samples or portfolios.

    Crafting an effective job posting for a Universal Banker requires attention to detail, but the result will be a list of candidates who are best suited for the position. Use these frequently asked questions to help create a job posting that targets the most qualified talent for your financial institution.

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